In the face of the pandemic, retail has been one of the most impacted industries. After multiple shutdowns across the nation, the in-person shopping experience has been forced to change. Kushagra Shrivastava, managing director at Verizon, gives a play by play of these changes in this article. He also shares several key insights on how retailers can embrace the new normal and win consumer trust despite COVID-19. Discover the operational and technology accommodations Shrivastava recommends in the full piece on Independent Retailer.
