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Blabbing About Blab! New Video Marketing Tools
Back in the old days (1980’s and 1990’s), producing a video took a lot of technology and talent. Today, it still takes…

How IBM, Similac And Other Marketers Think Beyond The FAQ When It Comes To Customer Support
Recently, the annual list of companies with the worst customer service came out and it got me thinking. It’s time that marketers…

Great Communicators Practice Powerless Communication
”Speak softly but carry a big stick.”—Theodore Roosevelt Being a great communicator can change the trajectory of your success. Whether you’re launching…

The Most Underrated and Overrated U.S. Presidents of All-Time [Rankings]
John F. Kennedy once said, “There is no experience you can get that can possibly prepare you adequately for the presidency.” There’s…

Marmaduke Creator Brad Anderson Passes Away At 91
Earlier today it was reported that Brad Anderson, the cartoonist responsible for creating Marmaduke—a beloved comic strip centered around a lovable Great…

Dress like a leader: A Business Rockstars Minute
It is a common belief in Silicon Valley that suits are passe and that the new breed of leader wears hoodies and…

Bending the Rules in Customer Service
Before starting to write about customer service, I spent two years as a high-ranking barista in a popular chain cafe in the…

The passion won’t start with your business: A Business Rockstars Minute
In this Business Rockstars Minute with Ken Rutkowski he talks about the really common misconception that passion is the most important ingredient…

How to Create and Organize Your Holiday Ecommerce Campaigns
When it comes to holiday shopping, rarely do customers save all of their shopping for the last minute. In fact, 29% of…










