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Why CEOs Need a Talent Acquisition Strategy
The Chief Executive Officer is the authority figure within an organization, often having the final word on which projects to green light,…
Would Your Brand Win The Customer Service Popular Vote?
In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring…
Great Employees Don’t Work Just for Pay. They Need Much More.
People work for two reasons. One is the paycheck, of course. But there’s another reason that is equally – if not more – important…
At WWDC, Apple Shows Off iOS 9
There’s a new version of iOS on the way. At its annual Worldwide Developers Conference (WWDC) today, Apple unveiled iOS 9, the…
How To Handle Angry Customers With Ease
“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make…
When’s The Last Time You Visited A Customer?
One of the most fun things I get to do is spend time with sales people calling on customers. There’s something about…
20 Ways to Make This Week the Most Productive Yet
The phrase “time is money” is more true now than ever before. It doesn’t take a rocket surgeon (a combination rocket scientist…
Sharing is Caring: How to Reach Your Audience with Great Content
We’ve talked about this before: Writing a compelling blog post is just half the battle. It won’t do much for your brand—it…
Here’s What the Future of Work Looks Like to Millennials and Generation Z (Infographic)
As of 2015, millennials, the cohort that ranges between roughly 20 and 35, is on track to outnumber baby boomers in the…
The Coming Evolutions Of Email
“Is email dead or dying?” I think we’re past this silly debate now, and we can all agree that email will still…
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