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5 Questions You Need to Ask About Your Omnichannel Customer Experience
Whether we admit it or not, today’s customer experience is all about omnichannel. People are reaching out to companies on the phone,…
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Do You Need A Rainbow In Content Marketing?
Image courtesy of Content Marketing Institute I hope all my US readers had a great time celebrating Independence Day and my European…
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7 Ways to Give Difficult Feedback
No one enjoys receiving negative feedback, and I’m willing to bet that providing employees with negative feedback on performance issues doesn’t top…
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React: Thousands are Swapping Spotify for Apple Music
After a tumultuous few weeks of fevered anticipation, Apple Music has landed. 30 million songs, a real-life radio station and the entirety…
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The Anatomy of a Cyber Attack on Government Systems
With fewer resources than the private sector, yet faced with the same threats, the U.S. government is dealing with a complex dilemma.…
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Ranking 2016 Presidential Candidates By Absurdity: Who Is Least Likely To Win?
Glance at Vegas odds or national polling, and you’ll get a pretty good idea of who might win the presidency. Hillary Clinton…
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