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Your Customer Service: Deal Maker Or Deal Breaker?
For many companies, one of the best ways they can differentiate themselves from the competition is with exemplary customer service. Recently, I…
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Summer 2015 Retail Sales Forecast
The summer season is an interesting time of year for retail. Weather changes, increased tourism, and seasonal holidays all have an effect…
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Business Transition Lessons Learned: Why Getting Yourself Prepared Is So Important
We first met John in the building where his father, a brilliant engineer, had started their manufacturing business over 40 years ago.…
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How To Land Your Dream Speaking Gig
I meet so many people who tell me that they dream about taking the TEDx stage. They long to be the keynote…
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Your Brand’s Guardian Angel: Harnessing The Halo Effect
A consumer’s good experience with one product can cast a positive imageacross your entire brand. Known as the halo effect, it is important…
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Why Social Customer Service Is Crucial For Brand Development
In a world of technology and social media, customer interaction can either make or break your marketing strategy. Today, protecting your brand…
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