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How to Add Power to Employee Recognition to Guarantee a Repeat Performance
Every manager has been told that it’s important to acknowledge, recognize, and reward their top performing employees. Unfortunately, most haven’t been coached on how to do…
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Email Marketing and the Late Show
After 21 years taking the stage on The Late Show, David Letterman has sadly announced his retirement. Not only leaving behind years…
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How To Reach Moms With Content Marketing (Just In Time For Mother’s Day)
Moms are officially the 21st century power spender: Today’s mom makes nearly 85 percent of purchasing decisions for the home. What’s more,…
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Creating Customer Personas To Better Understand The Customer Journey
We write a lot about what it takes for companies to deliver exceptional customer experiences. We advocate for robust training that is…
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Content Marketing: 3 Ways To Repurpose Content
Finding ways to repurpose content is one of the most important aspects of content marketing. You can get more value out of…
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Customer Service May Rule, But Rules In Customer Service Don’t
Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One…
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