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Customer Experience Requires Cultural Changes For Businesses
In a previous post, we discussed customer experience (CX), but this topic is so important we felt it deserved additional attention. While…

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Daylight Savings Can Hurt Your Productivity: 3 Simple Ways To Avoid It
Every spring, Americans “spring ahead” by changing their clocks ahead by one hour, leaving them with a 60-minute sleep deficit, a few…

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#EmployeeAppreciationDay Challenge: Pay It Forward, Let Your Gratitude Flow
The first #EmployeeAppreciationDay was observed in 1995, kick-started by a 1994 bestseller titled “1001 Ways to Reward Employees” by Bob Nelson. Twenty…

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Reaching Your Prospects On Their Terms: Is Voice Mail Worth It?
Coca-Cola recently made news by eliminating their company voice mail system. Now, instead of being asked to “leave a message after the…











