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How Do Small Businesses Invest in Growth?
After treading water for a number of years, the future is looking bright for small businesses – and they’re actively responding to…
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Imagination, Insight and Empathy: 3 Keys to Customer Intimacy
Everyone talks about being customer centric and developing better and deeper customer relationships, yet few become truly outstanding. Here I’m going to…
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Is 2015 the Year of CX?
We’re one month into 2015, and it’s already apparent that Customer Experience is on everyone’s agenda – or at least on those…
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Is It Time for a Proactive Career Change?
When was the last time you searched for a job while employed, found one you liked better, and gave your employer your…
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Sales, Profession Or Professionalism?
I’ve gotten tangled up in a number of conversations about “Sales Needs To Be A Profession,” lately. To be honest, I’m relatively…
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Get 4x More Referrals from Your Customers, Automatically
“Ask for more referrals.” We’re force fed this “marketing wisdom” and we hate it. We’re told to “be proactive”. And some of…
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