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7 Tips to Knock Your Online Customer Support Out of the Park
Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They don’t want to…
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8 Steps for Dealing With Angry Customer Complaints
I am not a morning person. I do, however, force myself out of bed a few mornings each week to engage in…
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10 Ways to Make This the Year You Sleep Better
Popular New Year’s resolutions focus on losing weight, working out, eating better, stressing less, quitting bad habits and being more productive. Yet…
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iPhone Separation Anxiety Is an Actual Problem, Study Finds
It’s an unsettling feeling, one that many us, unfortunately, are familiar with. I’m talking about the moment you realize that somehow, unfathomably,…
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15 Must-Have Marketing Tools for 2015
The “if you build it, they will come” plan won’t get your business seen in 2015. The fact is, 50 percent of…
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3 Steps for Franchisees Who Want to Be Heard by Corporate
Q: As a franchisee, how can I influence a companywide marketing campaign? A: Mitch Cohen, a 31-year franchisee and former co-chairman of the Baskin-Robbins…
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