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Deciding to Fire an Employee: Ask Yourself These 3 Questions
The decision to fire an employee for poor performance is a hard one. It may even keep you up at night. You may…
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Test Automation is Like a License to Print Money
I have been in the software industry since 1992 – after a brief stint actually USING my mechanical engineering degree for a…
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Awareness Plus Fatigue Does Not Equal Consideration
Consider this: most people don’t give a sh*t about whatever it is you are trying to sell. They just don’t. There is…
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6 Ways to Improve the Efficiency and Productivity of Your Live Chat Agents
The verdict is in from too many sources to count, and they all say that live chat is the most cost effective…
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Creating Picture Perfect Posts – Capturing the Moment on Instagram
With over 300 million monthly active users sharing 70 million photos per day, Instagram has become the visual social network of choice…
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How to Deal with Negative Online Reviews of your Business
As a business owner there are few worse feelings than reading bad reviews of your business online. It seems so unfair. All…
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