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What ABC’s ‘Mistresses’ Taught Us About Branding Yourself by Finding Your ‘Thing’
On ABC’s Mistresses, Harry, a chef at a top L.A. restaurant finds himself in hot water when he gets too friendly with…
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5 Tested Steps to Create a Female Friendly Workplace
I don’t have to talk about the advantages of creating a gender diverse workplace anymore. I’ve done that in many previous articles…
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Context is King for Building Stronger Customer Relationships
For many years we’ve been hearing that content is king. “Content marketing” is all we need to educate, inform and keep our…
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When Choosing a Marketing Agency, Choose Authenticity First
How to Select An Agency to Represent Your Human Side In an increasingly connected, techno-centric world, it is possible to interact with…
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React: Twitter Is Using Copyright Law To Extinguish Stolen ‘Fire Tweets’
In 2003, a photo of Barbra Streisand’s million-dollar mansion appeared on Pictopia.com, in a publicly available collection of 12,000 California coastline photographs.…
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The Definition of Customer Service
Just the other day I was asked for the definition of customer service. In the context of our conversation I stated that…
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