
Date:
Government Cloud Adoption Reaching A Tipping Point
There’s lots of talk these days about how government technology innovation is being held back by legacy environments, so it’s refreshing to…

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How To Write A Blog To Get Maximum Shares
Whenever people ask me what they should do to write a blog that will get maximum shares on social media, I always…

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Would Your Brand Win The Customer Service Popular Vote?
In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring…

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How To Handle Angry Customers With Ease
“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make…

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When’s The Last Time You Visited A Customer?
One of the most fun things I get to do is spend time with sales people calling on customers. There’s something about…

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Sharing is Caring: How to Reach Your Audience with Great Content
We’ve talked about this before: Writing a compelling blog post is just half the battle. It won’t do much for your brand—it…









