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4 Steps To Go Above And Beyond In Social Media Customer Service
Did you know that 25 percent of consumers who complain to brands on Facebook or Twitter expect a response within an hour,…
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Is Your Corporate Culture the Culprit?
Use design thinking to ignite creativity and drive customer success In today’s world customer experience is everything. More important than cost, more…
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The Weakest Link Of Customer Service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called…
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Right vs. Wrong – B2B Sales People and Additional Thoughts About the SiriusDecisions B2B Buyer Research
The B2B marketing and sales world was abuzz a few weeks ago when SiriusDecisions reported that the decline in importance of the…
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Retargeting Strategies For The Sophisticated B2B Marketer
There are many nuances in B2B that make marketing fun, yet challenging. We all know how valuable retargeting is when it comes…
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Trolls Aren’t The Real Problem With Online Communities, So What Is?
How could this cute fella be a problem? If there’s one element of community management you’re going to hear about, it’s trolls.…
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