Date:
4 Ways Contact Center Agents Can Build Customer Loyalty
Here’s what we know about customers and your business’s bottom line: retaining existing customers is less expensive than wooing new ones. How…
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Content Meets the B2B Buying Process (Part 1 of 2)
Content Overload We’re almost 10 years into one of the latest and hottest marketing trends – Content Marketing – and most B2B…
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Herculean Content Efforts: How to Mount Them and Succeed
Someone in your organization has come up with the idea that you could really put your company on the map with a…
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How Facebook’s News Feed Works (and How to Get Your Brand Seen)
A look at how Facebook scores content, per individual user preferences. Last week I listened to the CEO and co-founder of one…
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How Field Activity Management Creates “Information Aware” Employees
Of all the characteristics required to provide excellent customer service, Gartner Research Director Olive Huang says being “information aware” is the most…
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Show Employee Appreciation To Boost Engagement
Intranet software is typically used as a business tool, streamlining everyday work tasks. However, it is also a great tool for improving…
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