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Toss the Scripts – Six Ways to Train Customer Service Teams More Effectively
Scripts don’t solve customer complaints and help retain clients, people do — if they are properly trained and granted authority to respond…
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Seize Control: Improve Your Supplier Relationships in 3 Steps
Improving cost effectiveness and efficiency will help improve just-in-time manufacturing supplier relationships, adding additional value for your customers. As the name implies, just-in-time…
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10 Valuable SEO Resources: Keyword Research, Tools, and Local SEO
As noted here last week, ranking highly in search requires writing great content, making smart use of Google Webmaster Tools, and building…
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The Arts And Your Career
The Arts And Your Career Creating a career in the arts or music is incredibly difficult. I work with so many clients…
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The 5-Step Process for Building a Marketing Automation Business Case
As many of you may know, the Marketo Marketing Nation Summit 2015 (#MKTGNATION) is this week. As I was preparing for my…
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Google’s Mobile Search Algorithm Update
The day has finally arrived! Google will begin to reward businesses who have optimized their website for mobile devices and penalize those…
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