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Neither Shaken nor Stirred: The Blended Omnichannel Agent
In the history of CX, there have never been more ways for agents to engage with customers than there are today. As…
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5 Things You Should Never Include on Your Resume
Today’s job market is all about tough competition and the struggle to stand out. Resumes are one of the main tools used…
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How 1 Convention Booth Design Can Transform Your Trade Show Campaign
Converting your trade show campaign from a budget-draining burden to a revenue-generating machine begins with clearly defining your goals. From those goals,…
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14 Design Tools for Bloggers
Bloggers devote a lot of time to crafting compelling blog posts. Time is spent brainstorming the content, gathering information and then finally…
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Social Customer Service: Brands May Not Love It, But They Cannot Leave It
In 2012, an IBM survey of approximately 1,700 CEOs around the globe predicted that social media would become the number two customer…
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How To Make The Most Of A $10 Facebook Ad Spend
A great article at JeffBullas.com recently offered 10 excellent reasons to spend $10 a week on Facebook advertising. The piece, written by…
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