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CX Matters – 5 Ways It Can Increase (or Decrease) Revenue, Client Retention or Brand Image
Many companies claim to offer outstanding products and services, however, the client’s perception is the ultimate truth. By 2020, Customer Experience (CX)…
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B2B Marketing: Six Need-to-Know Nuggets
Rather than my usual practice of writing some in-depth content about a specific subject area, thought I would share some quick thoughts…
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Yes Your Business Needs a CRM System
What is CRM? Customers are at the heart of every business and it is vital to your success that you manage these…
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Why Repeat Business Is Not an Accident
While a customer may find your business by accident, whether or not they return is a conscious decision. These days, when there…
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The Worst Advice Given About How to Generate Website Traffic
Advice comes from every direction, and not all of it is sound. At SmartBug Media, our inbound experts have heard it all.…
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Google Rolls New AdWords App for Android Out Globally
Google announced this week that their AdWords app for Android is now available globally. A limited rollout last month was oddly offered…
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