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The Black Market Wants Your Identity
How Did Someone Steal My Identity? Maybe you’ve received a data breach notification or discovered fraudulent charges on your bank account. Either…
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Understanding the Importance of Responsive Web Design (Infographic)
It is now a foregone conclusion that smartphone usage has almost become a necessity. In early 2014, the number of mobile users accessing…
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What’s New With Facebook?
In my opinion, Facebook is one of the most evolutionary entities on the planet. And yes, I used the term “entity”, because…
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Print: Down, But Not Out
Pity the poor print publication. The popularity of print of all types appears to be in freefall. Only 11 percent of marketers…
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7 Steps to Creating Exceptional Content
Is Content Marketing a Waste of Time? Marketers are producing more content than ever before. But too often, what’s created is dull,…
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Does Facebook’s New Feature Negatively Impact Personalization?
I have been asked recently to provide my opinion on the biggest customer service challenges affecting organizations today. My number one answer…
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