Date:
Social Media Offenders: Crime and Punishment
AuthorCarrie Bailey Typearticle ProviderBusiness 2 Community They follow you on Twitter and then as soon as you follow back…Poof! They’re gone like…
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Social Spikes: an Early Crisis Warning System
AuthorJonathan Bernstein Typearticle ProviderBusiness 2 Community Keep your ear to the ground and catch the need for crisis management early on The…
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Three Secrets for Deploying a Social and Multichannel Cloud Contact Center
AuthorWest Gass Typearticle ProviderBusiness 2 Community Image https://s3.yimg.com/bt/api/res/1.2/25Ucux8eCIbCWZO16ZSQiQ–/YXBwaWQ9eW5ld3M7cT04NTt3PTMxMA–/http://media.zenfs.com/en_us/sbs/sbc/Business2Community/easset_upload_file865_52851_e.jpg There is a fundamental shift underway in how consumers interact with businesses. According to…
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How To Use Social Media in a Crisis
AuthorEmily Carter Typearticle ProviderBusiness 2 Community Image https://s2.yimg.com/bt/api/res/1.2/PYz5KeDXVQP7H9Sjh9RBXw–/YXBwaWQ9eW5ld3M7cT04NTt3PTE5MA–/http://media.zenfs.com/en_us/sbs/sbc/Business2Community/panic.png How To Use Social Media in a Crisis Many businesses struggle to grasp the…
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3 Rules for Managing Negative Online Comments
AuthorBen Fowler Typearticle ProviderBusiness 2 Community Image https://s3.yimg.com/bt/api/res/1.2/C1xEBG4CYSuM4f4cl5ZK3Q–/YXBwaWQ9eW5ld3M7cT04NTt3PTE5MA–/http://media.zenfs.com/en_us/sbs/sbc/Business2Community/Negative-Feedback2.jpg Negative Feedback2Nowadays, customers believe they are entitled to excellent customer service, anywhere, anytime. Brands…
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How One Brand has Changed the Social Marketing Game Forever
AuthorJacob Hurwith Typearticle ProviderBusiness 2 Community Image https://s3.yimg.com/bt/api/res/1.2/jHSTHnL81TVMvdDl952yew–/YXBwaWQ9eW5ld3M7cT04NTt3PTMxMA–/http://media.zenfs.com/en_us/sbs/sbc/Business2Community/Oreo-Tweet.jpg Anyone involved in the digital world has undoubtedly seen or heard of the Oreo…
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