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She Lied To Me: A Great Customer Service Experience Turns Ugly
Company Policies There’s no lying in customer service! Here is a short version of the story. On a recent trip I met…
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This Startup Has a Solid Method to Optimize Content Marketing
Brooke Beach has a challenge common amongst many: producing a lot of content with limited resources without sacrificing quality. Sound familiar? Her…
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Facebook Says Video Posts Have Increased 75% Globally Per Person
In just one year Facebook has seen an increase of visual content by 75% globally, and 94% in the US. Globally, the…
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Stuck in the Middle – Do Customers Belong Here?
While on a client engagement, I could hear customer service personnel repeatedly apologizing to customers. When asked why, they informed me of…
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Is a Coding Bootcamp Right for You? [Infographic]
Many think participating in a coding bootcamp requires a significant time commitment, as well as a large financial undertaking. So is it…
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Twitter Brings Bing Translator Back To TweetDeck
Users of TweetDeck can once again translation tweets in foreign languages. While Bing Translator isn’t an exact translation, it can prove useful.…
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