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4 Tips for Building a Better Support Portal (#1: Think Like Your Customers)
In the newly-published 2015 U.S. Multichannel Customer Service Report from Microsoft Dynamics CRM and Parature, from Microsoft, 92% of consumers surveyed said…
How To Add A Human Element To Your Brand On Facebook
Research compiled by Zephoria shows that 42 percent of marketers say using Facebook is critical or important to their business. Moreover, Facebook…
Are You Really Customer-Centric? Or Is It Just Talk?
It seems every company wants to show just how customer-centric it is these days. It’s increasingly common to hear PR machines toss…
10 Questions to Ask Your Content Marketing Firm
Hopefully, the relationship you form with your content marketing agency will be a long and fruitful one. Like any relationship, though, this…
Best Practices for On-Page SEO
So you want your website to be ranked on Google? As you may or may not know, there are some crucial components…
3 Sales Tips for Taking Back Your Time
As sales professionals, we’re most valuable when we’re working out of our pipeline, uncovering new opportunities and trying to work bigger deals.…
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