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The Problem With Twitter
Last week saw the departure of Dick Costolo from Twitter. Costolo had been the CEO of Twitter since he took over from…
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How to Deal With a Difficult Customer-Service Conversation
Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to…
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Don’t Waste Money on These 4 Types of Marketing
As an entrepreneur in the ecommerce space, I can personally appreciate the risk that comes with investing time and money in online…
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New Data Show Lack Of Leadership Commitment To Customer Centricity
On your marks… Let’s start… The CX Feud! (DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took…
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5 Bad Job Interview Habits You Should Break Right Now
What’s the point of having a strong resume? Thinking long-term and big-picture, the goal is to get a job—but of course, there’s…
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Etsy Infuriates ‘Wiccapreneurs’ by Banning the Sale of Metaphysical Spells
What kind of company goes out of its way to mess with witches? Etsy, apparently, without much warning, has begun to abolish…
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