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Business Owners’ Best Tips for Dealing with Yelp
Over 400 small business owners recently gave Yelp a 1-star review on Alignable, the small business network, and vented their frustrations with…
Five ways women can take it to the next level in business
Women are running more than a third of the privately owned businesses in the United States. With their job numbers, income, and overall…
Does Facebook’s New Feature Negatively Impact Personalization?
I have been asked recently to provide my opinion on the biggest customer service challenges affecting organizations today. My number one answer…
Cultivating Goodwill Involves More Than Reducing Customer Effort
Is the access to building meaningful relationships with customers merely a matter of improving the customer’s experience of your organization by making…
Avoid These 3 Costly Sales Recruiting Mistakes
Top performing salespeople are gainfully employed, progressing well in their career, and are targeted daily by high growth companies to join their…
Further Engage Customers By Creatively Distributing Your Brand
In my New York University class on products vs. brands, there’s one topic that always seems to stump the students: distribution. I think it’s…
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