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Business Owners’ Best Tips for Dealing with Yelp
Over 400 small business owners recently gave Yelp a 1-star review on Alignable, the small business network, and vented their frustrations with…
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Five ways women can take it to the next level in business
Women are running more than a third of the privately owned businesses in the United States. With their job numbers, income, and overall…
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Does Facebook’s New Feature Negatively Impact Personalization?
I have been asked recently to provide my opinion on the biggest customer service challenges affecting organizations today. My number one answer…
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Cultivating Goodwill Involves More Than Reducing Customer Effort
Is the access to building meaningful relationships with customers merely a matter of improving the customer’s experience of your organization by making…
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Avoid These 3 Costly Sales Recruiting Mistakes
Top performing salespeople are gainfully employed, progressing well in their career, and are targeted daily by high growth companies to join their…
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Further Engage Customers By Creatively Distributing Your Brand
In my New York University class on products vs. brands, there’s one topic that always seems to stump the students: distribution. I think it’s…
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