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Why CEOs Need a Talent Acquisition Strategy
The Chief Executive Officer is the authority figure within an organization, often having the final word on which projects to green light,…
Would Your Brand Win The Customer Service Popular Vote?
In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring…
How To Handle Angry Customers With Ease
“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make…
When’s The Last Time You Visited A Customer?
One of the most fun things I get to do is spend time with sales people calling on customers. There’s something about…
20 Ways to Make This Week the Most Productive Yet
The phrase “time is money” is more true now than ever before. It doesn’t take a rocket surgeon (a combination rocket scientist…
Sharing is Caring: How to Reach Your Audience with Great Content
We’ve talked about this before: Writing a compelling blog post is just half the battle. It won’t do much for your brand—it…
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