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Why CEOs Need a Talent Acquisition Strategy
The Chief Executive Officer is the authority figure within an organization, often having the final word on which projects to green light,…
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Would Your Brand Win The Customer Service Popular Vote?
In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring…
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How To Handle Angry Customers With Ease
“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make…
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When’s The Last Time You Visited A Customer?
One of the most fun things I get to do is spend time with sales people calling on customers. There’s something about…
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20 Ways to Make This Week the Most Productive Yet
The phrase “time is money” is more true now than ever before. It doesn’t take a rocket surgeon (a combination rocket scientist…
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Sharing is Caring: How to Reach Your Audience with Great Content
We’ve talked about this before: Writing a compelling blog post is just half the battle. It won’t do much for your brand—it…
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