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5 Reasons to Focus Web Content Above the Fold, or Maybe Not
Newspapers have adapted beautifully — if slowly — to publishing their content online. They’ve embraced social sharing, robust in-site search, and adapted…
It’s Not Too Late to Set Your Customer Service Resolutions for 2015
The new year is a time for new possibilities: you can set goals as lofty as your heart desires. And when it…
Should Sales People Be On Quota?
Yesterday, I was being interviewed by Pat Helmer for a podcast (it will be published in a few weeks.) He asked a…
What the BlackBerry Twitter Debacle Taught Us About Social Media
If you’ve been online in the last few weeks, you probably heard that BlackBerry made a pretty silly mistake on Twitter. Check…
3 Marketing Automation Myths – DEBUNKED
In an upcoming webinar with RingLead, I’ll be sharing five marketing automation myths and debunk them live. By understand what NOT to…
Dealing With The Fragmented Customer Journey
Hypothetical situation: The boss has asked you the following question, “How do customers find out about your company?” Give me a report…
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