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The Road to Customer Frustration is Paved with Good Intentions
One of my mother’s favorite expressions was “the road to hell is paved with good intentions.” This well-worn phrase allows us to…
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Mannequin Madness
Judi Townsend is a lively, vibrant and gregarious presence, unusual since her business and passion involves working with “stiffs and dummies” all…
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What Has Motive Got To Do With Customer Loyalty?
More than once and by more than one ‘customer guru’ I have been accused of bringing moral considerations into an arena where…
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To Boost Your Business Treat Employees as Well as Your Customers
How well are employees treated in your small business? Are employees treated as well as your customers are treated? And, are all…
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4 Ways to Mount a Cyber Defense in Light of the U.S. Military’s Social-Media Hack
This week’s hijacking of several social-media accounts run by U.S. Military Central Command underscores a powerful message: Just because it wasn’t data…
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Why Visiting Global Prospects the Old-Fashioned Way Is a Golden Strategy
You probably know the sounds all too well – the beeping and bubbling of the Skype ringtone or the minimal, repetitive call…
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