Date:
Social Media Customer Service: Friend Or Foe?
Time was, a disgruntled customer had to beat his head uselessly against the wall of indifference raised by his various service providers.…
Date:
Top 5 Apps Essential for Anyone Who Works in Sales
Working in sales is never an easy task. It’s a short-term game where you’re only as good as your last month’s sales…
Date:
The Customer Service Journey: Does It Lead Customers Back To You?
The ultimate goal of customer service is to deliver a positive experience every time consumers reach out to your product, brand, or…
Date:
Why Catering to Exactly What Clients Want Is a Winning Strategy
In high school, I struggled horribly with geometry. I would stay after school for help, work with study buddies and tutors, but…
Date:
7 Tech-Based Strategies for Overcoming Resistant Sales Leads
Knowing how to close a sales lead is the most important skill anyone in sales can have. Some leads are tougher to…
Date:
Meet Your Customer Experience Goals: A Four-Step Guide
Every blank page in our shiny new calendars promises untapped opportunity, achievement, results, CX awesomeness. We have 12 months to kick butt…
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