Date:
Big Brother’s 2015 Customer Experience Strategy
“The telescreen received and transmitted simultaneously. Any sound that Winston made, above the level of a very low whisper, would be picked…
Date:
Clients on Retainer: How Good Business Can Go Bad
Most service businesses use projects as their main path to client work. The problem with projects, however, is that they are often…
Date:
Customers Do Not “Love” Your Brand
Brand experts love to tell us that we should aim to get people to “love” our brand. Indeed, they point out that…
Date:
5 Ways to Put Your Customers First
You finished what you think is the hard part of establishing yourself in the startup community: you launched your company. Now, you…
Date:
B2B Sales – Focus on COI vs ROI
In B2B sales, why you need to focus more on COI than ROI. As most senior B2B sales people know, the biggest…
Date:
3 Tips For Winning At Client Experience
Recently, I had the great fortune of attending multiple webinars offered by Qualtrics in celebration of CX Week. For those of you…
About
Empowering individuals and businesses to launch and scale their businesses online!
