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Customers Will Be Loyal If Delight Is Built Into Your Product or Service
It’s April 14, 2015. You open up Google to run a search and notice a strange animated drawing where the search engine’s…
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How to Use VoC Insights from Employees & Customers to Improve Experiences
We are often asked what sources of VoC insights should be used to improve the company’s customer experience. And often, these insights…
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Omni-Channel Customer Service Just a Fairy-Tale?
Once upon a time … Hands up, who likes waiting? We all have our ‘princess’ moments, the moments where we want an…
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How to Use Big Data to Acquire New Customers
Retailers know they need Big Data and are charging forward to get in the game. But many retailers continue to face challenges.…
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3 Reasons Why You Should Manage Sales Activity Instead of Pipeline
As a sales leader, how do you manage the performance of your sales reps? Do you focus on pipeline or activity? Of…
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To Find Your Ideal Business Clients Begin With a Study of Yourself
How many times have you said, “My business could get really big if I could just find the right clients”? If you…
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