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In China, Mobile Shopping Now Accounts for Nearly Half of Online Sales [Charts]
Nearly half of China’s total online shopping GMV (gross merchandise volume) was generated by shoppers using mobile devices in the first quarter as…
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Focus On One Thing At A Time In Customer Experience Strategy
Because improving customer experience involves people, complex systems, and ongoing measurement, customer experience strategy can be a complicated task. So, what can…
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Turning A Customer Service Culture
We wish that changing a customer service culture could be like turning a Jet Ski®. We slam the steering handles hard to…
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Tmall.com Mid-year Sales Promotion Goes Global
Tmall.com, Alibaba Group’s market-leading B2C shopping site, plans to make more than 300,000 products from 25 countries available to Chinese consumers during…
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Top 6 Ways That Marketing Supports B2B Sales And Revenue
Marketing concept torn newspaper headlines reading marketing, strategy, branding, advertising, etc. Since the early days of B2B marketing and sales, marketing VPs…
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Telecom Service Providers: 4 Fixes For Broken Sales Cycles
As a telecom service provider, there’s not enough slack in the system to tolerate broken sales cycles. .Especially when considering the volatility…
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