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Omni-Channel Customer Service Just a Fairy-Tale?
Once upon a time … Hands up, who likes waiting? We all have our ‘princess’ moments, the moments where we want an…
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How to Use Big Data to Acquire New Customers
Retailers know they need Big Data and are charging forward to get in the game. But many retailers continue to face challenges.…
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3 Reasons Why You Should Manage Sales Activity Instead of Pipeline
As a sales leader, how do you manage the performance of your sales reps? Do you focus on pipeline or activity? Of…
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To Find Your Ideal Business Clients Begin With a Study of Yourself
How many times have you said, “My business could get really big if I could just find the right clients”? If you…
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Are Your Customers Who You Think They Are?
How much do you really know about your customers? We’re not talking surface level here, okay? Can you confidently say that you…
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How To Stay Inspired And Motivated When Your Sales Suck
As I have said before on my blog, if you are going to have your own business, you have to know, going…
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