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Life After the Death of Sales: What the Next 5 Years Will Look Like
Extinction is what happens once our shared history of what works takes us past the point where we need to adapt. Consider CEOs in…
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Wow Customers by Adding Sprinkles to Your Retail Service
“I can get it for you fast, good or cheap. Pick two.” Today’s customers want all three – plus they want it unique. When…
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Breaking Down the Structured Interaction Between Businesses & Customers
Building brand loyalty is essential to successful experiences Effective service resonates with customers long after the initial exchange. They will carry your…
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Sales Lead Management Leads to a Lower Cost of Sales
“Cost of sales is determined by a lot of things,” Jake said, “But lead management isn’t one of them.” And with that…
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When It Comes to Customer Service Training, Size Matters
Five Ways to Serve up New Information in Chewable Chunks! Do we learn better when we receive small chunks of information over…
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3 Customer Service Trends to Follow in 2015
Customer experience expert Judy Philbin recently identified three critical trends that are shaping the nature of customer service in 2015. Superior customer service helps…
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