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Breaking Down the Structured Interaction Between Businesses & Customers
Building brand loyalty is essential to successful experiences Effective service resonates with customers long after the initial exchange. They will carry your…
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Sales Lead Management Leads to a Lower Cost of Sales
“Cost of sales is determined by a lot of things,” Jake said, “But lead management isn’t one of them.” And with that…
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When It Comes to Customer Service Training, Size Matters
Five Ways to Serve up New Information in Chewable Chunks! Do we learn better when we receive small chunks of information over…
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3 Customer Service Trends to Follow in 2015
Customer experience expert Judy Philbin recently identified three critical trends that are shaping the nature of customer service in 2015. Superior customer service helps…
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Can ‘User-Experience’ Experts Become ‘Customer-Experience’ Experts?
User experience (UX) is a mature enough discipline that most medium-to-large companies invest in it as a valuable in-house capability. But the…
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4 Tips to Forge Winning Client Relationships for the Long-Term
As a service-based business, while landing new clients is a critical part of the mix, relationships built and nurtured over time is…
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