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Stop Confusing Customer Satisfaction With Loyalty
A customer walks into a donut store, queues up to purchase a cup of coffee, and a glazed donut. The queue shuffles…
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Service lets customers tweet for boutique hotel bargains
Add / Remove Since launching in 2013, the Stayful bargaining platform has been a place for customers to negotiate room rates for…
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Customers Are Not Always Right. They Are Just Never Wrong.
Every business owner and customer-facing employee has heard the saying “the customer is always right.” This makes the companies who say it…
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How Your Post-Sales Service Impacts Sales
The rise of social media has completely changed the face of post-sales customer interaction. The ease with which customers can vent their…
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How Sales Legend Frank Purdue Overcame Shyness and Built a Business Empire
Before Frank Purdue was the consummate salesman of the 1970s, renowned for his turn as “The Chicken Man” in popular TV commercials for his…
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5 Best Practices for Providing Customer Self-Service with a Full-Service Feel
From banking to bill paying, self-service is the new norm. Consumers are increasingly being empowered to do almost anything themselves online, from…
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