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Sales
The Value of Key Performance Indicators for Tracking Sales Growth
Too often when looking at a sales team’s success, managers only focus on the actual sales — aka the closing of the…
Unintended Consequences: The Fallout from Bad Customer Service
Someone in your organization irritated your customer. The customer left angry or upset. Maybe the customer was less than friendly and was…
Three Powers Customers Have Now That They Never Had Before
Customers are more empowered than ever before, presenting your business with significant challenges but which, when handled correctly with multi-channel software, could…
In The World Of Customer Experience, Does Size Matter?
The customer is always right, the old saying goes. But if a company is big enough, should it care what the customer…
The Lazy “Sales” Days of Summer
In mid-summer, many people – myself included – are taking time away from the office for family vacations or long weekend getaways. This…
The Most Important Customer Service KPI You Might Not Be Measuring
Great cheese comes from happy cows. Happy cows come from California. Real California cheese. It was a marketing campaign that had a…
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