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The Value of Key Performance Indicators for Tracking Sales Growth
Too often when looking at a sales team’s success, managers only focus on the actual sales — aka the closing of the…
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Unintended Consequences: The Fallout from Bad Customer Service
Someone in your organization irritated your customer. The customer left angry or upset. Maybe the customer was less than friendly and was…
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Three Powers Customers Have Now That They Never Had Before
Customers are more empowered than ever before, presenting your business with significant challenges but which, when handled correctly with multi-channel software, could…
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In The World Of Customer Experience, Does Size Matter?
The customer is always right, the old saying goes. But if a company is big enough, should it care what the customer…
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The Lazy “Sales” Days of Summer
In mid-summer, many people – myself included – are taking time away from the office for family vacations or long weekend getaways. This…
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The Most Important Customer Service KPI You Might Not Be Measuring
Great cheese comes from happy cows. Happy cows come from California. Real California cheese. It was a marketing campaign that had a…
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