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Reduce Turnover in the Customer Service With These 3 Tips
Customer service turnover should be a concern for all business owners – especially small businesses. High employee turnover is not only inconvenient but also financially…
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5 Customer Service Metrics Every Business Should Be Tracking
Happy customers are the backbone of every business. They grow your revenues, bring repeat business and spread the good word about your…
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The Economics of the Customer Experience
Image courtesy of LendingMemo Not all returns from your customer experience investments are financial. Will that scare your executives? One of the…
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Top 5 Pain Points For Field Sales Reps
Sales reps have a demanding job. They spend nearly their entire day on the road, deal with a myriad of clients, and…
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Customer Experience Strategies: The Impact Of Working Together
In working with CultureMetrics clients, we’ve found the common painpoint for many companies is the “How We Work Together” dimension. It’s not…
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Facebook Just Made Communicating With Friends and Clients Even Easier
If you’re one of the millions of people who downloaded Facebook’s Messenger app on your mobile device, you now have another way…
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