Date:
When Customers Call Your Baby Ugly: Handling Negative Online Reviews
You worked hard to build a company you are proud of. You take care of customers and clients with efficiency and attention…
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Breaking Up Is Hard To Do: Firing A Client
Being fired by a client is an unpleasant situation, usually for both parties. Expectations were high at the outset, everyone was feeling…
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5 Sales Hacks that will Change Your Sales Game
Some of the most effective and exciting work I do in sales revolves around researching and understanding the right buyer, and then…
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4 Ways Contact Center Agents Can Build Customer Loyalty
Here’s what we know about customers and your business’s bottom line: retaining existing customers is less expensive than wooing new ones. How…
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Keep Your Customers Coming Back For More
I know of a company that boasts of a 95 percent customer retention rate. That means 95 percent of its customers are…
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How to Build a Consumer App Your Customers Will Want to Download
Businesses have heard about the benefits of a mobile app for reaching customers. Rather than relying on customers to find them online,…
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