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The Economics of the Customer Experience
Image courtesy of LendingMemo Not all returns from your customer experience investments are financial. Will that scare your executives? One of the…
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Top 5 Pain Points For Field Sales Reps
Sales reps have a demanding job. They spend nearly their entire day on the road, deal with a myriad of clients, and…
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Customer Experience Strategies: The Impact Of Working Together
In working with CultureMetrics clients, we’ve found the common painpoint for many companies is the “How We Work Together” dimension. It’s not…
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Facebook Just Made Communicating With Friends and Clients Even Easier
If you’re one of the millions of people who downloaded Facebook’s Messenger app on your mobile device, you now have another way…
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When Customers Call Your Baby Ugly: Handling Negative Online Reviews
You worked hard to build a company you are proud of. You take care of customers and clients with efficiency and attention…
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Breaking Up Is Hard To Do: Firing A Client
Being fired by a client is an unpleasant situation, usually for both parties. Expectations were high at the outset, everyone was feeling…
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