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How to Remain Customer First in the Digital Age
We’re playing in a direct-to-consumer world. For one, ecommerce, wherein consumer goods are packaged, bundled, custom-made, and sold online has changed the…
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Born To Sell: Do You Have Sales Personality?
Are you a great salesperson? Do you want to be a great salesperson? How do you recognize the sales potential of the…
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Make Customers Fall in Love With Your Brand
Marketers can view today’s marketing challenges in the context of mastering 21st century dating relationships: To win over their customers, brands need…
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10 Things Never To Say To Angry Customers
There are hero stories and horror stories about customer service, and they can spread quickly, both through word of mouth and through…
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3 Simple Ways to Get Better Results From Your Small Business Sales Leads
Lots of sales people and small business owners tend to complain that they don’t have any “good sales leads.” When sales are…
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7 Tips to Minimize Disputes and Chargebacks, Plus Win Back Frustrated Shoppers with Excellent Customer Service
The majority of sale transactions happen smoothly, working much like this: the sale is authorized by the customer’s credit or debit card…
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