Date:
Service Efficiency vs. Customer (and Server) Comfort
Efficiency and comfort can sometimes be at odds. This divergence is often exacerbated by new technology, particularly in the service industry. Combine…
Date:
85 Percent Of Companies Don’t Connect Social To Sales. Why? [Infographic]
Social media marketing is past the point of being a buzz-phrase. It’s an industry. But, in many ways, selling through social media…
Date:
The Customer Isn’t Always Right
Everyone’s heard the saying “the customer is always right,” but this simply isn’t true. Yes, you should respect your customers and be…
Date:
Inside Sales Management: 8 Key Factors For Improving Your Sales Pipeline
As we start the new year, I want to offer some observations on what we’re learning here about inside sales management. Sales…
Date:
What Top Sales Teams Do Better Than The Rest
We know that there are clear drivers of a best-in-class sales team: good leadership, effective salespeople and a defined process that allows…
Date:
10 Ways to Keep Making Your Clients Happier and Happier
According to Forest Research, it costs five times more to find a new customer than to retain a current customers. Sometimes, small changes have…
About
Empowering individuals and businesses to launch and scale their businesses online!
