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Is Your Client an Idiot?
Short answer: Yes. Long answer: Probably. I don’t know if the heat is getting to people or what, but lately I’ve been…
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How Will Microsoft’s HoloLens Create a New Dimension of Customer Experience?
Microsoft’s HoloLens is a breakthrough device. Technology that seemed impossible a few short days ago, is now becoming a reality that we…
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Your Customer’s Buying Process Doesn’t Have to Be a Mystery
It seems like a self-evident truth, doesn’t it? One of the consistently effective b2b sales strategies is to sell the way your…
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Language-free interface helps Moroccan artisans profit from sales
Add / Remove Fairtrade organizations have certainly made some progress towards improving the pay of the farmers who produce much of the…
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Got a Lot of Customers with iPhones? Keep Your Emails Short & Sweet
Everyone knows that email is getting more mobile than ever before. Thanks to tablets and smartphones, we’re checking our email in line…
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Service Efficiency vs. Customer (and Server) Comfort
Efficiency and comfort can sometimes be at odds. This divergence is often exacerbated by new technology, particularly in the service industry. Combine…
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