Date:
Reverse a Pattern of Poor Sales With Speech Analytics
Customer relationship management is one of the hottest areas in sales management. Gartner projected this market will reach $36.5 billion by 2017. But despite…
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Omnichannel Customer Service with the Human Touch
The age of digital retail still presents a number of challenges for businesses, and especially for customer service teams. Greater insight into…
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5 Marketing Requirements for Luxury Customer Engagement in 2015
In 2015, the biggest challenge for luxury marketers will be to gain a much better understanding of what customers expect in terms…
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Why Customer Engagement Is the Future of Ecommerce
The rush of shopping that typically begins just after everyone has had his or her fill of turkey and cranberry sauce has…
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4 Ways to Build a More Loyal Customer Base
Not too long ago, the United States Postal Service recreated one of their most famous failures: a 1918 blunder on a sheet…
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Alibaba to Block Sales of Unsafe Consumer Goods to U.S.
China-based e-commerce giant Alibaba Group will collaborate with the U.S. Consumer Product Safety Commission (CPSC) to block the sale of banned or…
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