Date:
Why Customers Say No to Upsells (And How to Fix It)
Customers need your help. Yet, they’re quick to say no when you suggest an upsell. They say things like “can you call…
Date:
How Social Media Can Easily Improve Your Customer Service
In the beginning of social media for business, social media efforts and campaigns were all marketing focused. However, social media for businesses…
Date:
3 Stats You Need To Know To Provide Stellar Customer Service [Infographic]
Recently we created an infographic that illustrated the increasing frustration of customers across all industries with the level of customer service they…
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7 Tips to Knock Your Online Customer Support Out of the Park
Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They don’t want to…
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4 Steps To Improve Your Sales Reactions In 2015
According to Google, one definition of a reaction is a mode of thinking or behaving that is deliberately different from previous modes…
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8 Steps for Dealing With Angry Customer Complaints
I am not a morning person. I do, however, force myself out of bed a few mornings each week to engage in…
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