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Bending the Rules in Customer Service
Before starting to write about customer service, I spent two years as a high-ranking barista in a popular chain cafe in the…
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3 Ways to Let Customers Tell You How to Design Your Website
What’s the best way to get direction on designing your website? Your customers hold the key. Read on below… Did you know…
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Sales Managers: How to Win at Joint Sales Calls
I had a great conversation with a highly talented VP of Sales of a successful sales organization the other day. We had…
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Transforming Your Sales Process to Reflect Modern Buying Behaviours
There’s no doubt that B2B buying behaviors have changed dramatically over the past few years. If you’re selling a complex, high-value solution,…
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4 powerful Customer Success questions that saved a $100,000+ account
A customer who threatens to churn is a Customer Success Manager’s worst nightmare. Especially when the threat blindsides you. Your heart sinks…
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Hire High Performance Sales Teams # 2
Hiring High Performance Sales Teams Follow this formula to hire sales superstars “If you can find good people, they can always change…
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