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7 Tips For Mastering The Art Of The Customer SME Interview
Conducting an effective customer interview is an art—one that’s vital to producing a compelling success story. The interview offers opportunities to not…
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13 Ways to Show Customers You Love Them
Big businesses can spend a lot of money to buy customer happiness and loyalty but small business have to work harder to give…
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Using Pinterest to Drive Traffic and Sales for Your Business
Pinterest has moved on – have you? Actually using Pinterest effectively, and getting past the “sticking some images up and hoping for…
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4 Steps To Go Above And Beyond In Social Media Customer Service
Did you know that 25 percent of consumers who complain to brands on Facebook or Twitter expect a response within an hour,…
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The Weakest Link Of Customer Service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called…
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Right vs. Wrong – B2B Sales People and Additional Thoughts About the SiriusDecisions B2B Buyer Research
The B2B marketing and sales world was abuzz a few weeks ago when SiriusDecisions reported that the decline in importance of the…
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