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Sales
The Weakest Link Of Customer Service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called…
Right vs. Wrong – B2B Sales People and Additional Thoughts About the SiriusDecisions B2B Buyer Research
The B2B marketing and sales world was abuzz a few weeks ago when SiriusDecisions reported that the decline in importance of the…
Your Customer Service: Deal Maker Or Deal Breaker?
For many companies, one of the best ways they can differentiate themselves from the competition is with exemplary customer service. Recently, I…
The Battle for Customer Attention Starts With a Company’s Culture
Many people believe that marketing is just advertising or selling. But, in reality, marketing is actually a conversation that you the entrepreneur start by…
Summer 2015 Retail Sales Forecast
The summer season is an interesting time of year for retail. Weather changes, increased tourism, and seasonal holidays all have an effect…
Why Social Customer Service Is Crucial For Brand Development
In a world of technology and social media, customer interaction can either make or break your marketing strategy. Today, protecting your brand…
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