Date:
How A Customer Community Improves Customer Experience
There’s been a lot of buzz around ‘the customer experience’. Customer experience is the sum of all interaction your company has with…
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Social Customer Service: Turning Complaints into Compliments
O2 is the UK’s leading digital communications company connecting people and businesses through phones, tablets, computers, you name it. With over 10…
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6 Strategies for Writing Great Text Messages to Customers
Text messaging isn’t just for pushing parking meter reminders or announcing severe weather. Ahead-of-the-curve companies are using text for two-way communication with…
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Improving the Customer Experience with Segmentation
We’ve been talking a lot about segmentation as it relates to mobile marketing strategies, and recently had a chance to talk with…
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3 Sales Training Techniques to Help Your Reps Exceed Quota
Sales is an interesting profession; too often people believe that you’re either born a natural salespeople, or you’re not. While some people…
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Is the Customer Always Right? No!
There are a few things that we are seemingly taught from birth. The customer is always right is one of these. Doesn’t…
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