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How to Guard against Customer Data Theft as One Way to Provide Better Service
Names, addresses, phone numbers, and even social security numbers. This is just a small list of the customer information employees have access…
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What Amazon Prime Day Can Teach You About Customer Experience
On July 15, Amazon held its first “Prime Day,” which featured a variety of on-site sales exclusive to members of its Prime…
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The Future Of Sales Is Social
In an airport, recently, I came upon an out of home billboard with a prominent headline: The future of sales will be…
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B2B Sales Leads: How To Avoid The “19 Year-Old Dude Move”
Are all your B2B sales leads ready to buy from you right now? Really? If not, here’s how to romance your prospects…
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Drive Consistency in Your Sales Planning Process
Repeatability and consistency drive effective sales planning. Sales organizations that provide their managers with critical line-of-site are able to create efficiencies in…
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Making Customers Happy in the Age of Options: Reduce Churn & Retain App Users
We are in the time of the consumer. Technology has been the catalyst for putting the purchasing power in the hands of…
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