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Christmas in July Sales Flourish, SMBs Should Take Note
In the retail world, summer is historically a slow season, lacking the massive shopping holidays other seasons present. Yet, big box retailers…
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Can Your Customers Keep Up With Moore’s Law?
This year marks the 50th anniversary of Moore’s Law. If that doesn’t mean anything to you, then you’ve officially failed the geek…
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Keep Your Customer Experience in Tune
Business Policies & Rules Not that long ago I wrote about how some companies create bad rules that are based on a…
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6 Reasons Your Buyer Personas Are Wasting Sales Time
Time is money, especially in Sales. Are your personas wasting precious Sales time? In the marketing realm, buyer personas have been celebrated…
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Are You Using These Strategies To Improve Your Online Customer Service?
Have you noticed lately the line for the customer service desk at your local Wal-Mart or grocery store? If you haven’t paid…
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Want Loyal Customers? Improve Your Workflow!
An astonishing 70% of employees report don’t feel engaged in their role, according to a recent Gallup poll. Now, managers are informed…
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