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5 Sales Management Lessons from the NBA Finals
Want to improve your sales operations? Here are 5 key lessons from an unlikely source — the 2015 NBA Finals. During the first…
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B2B Sales – Does Coaching Really Work?
The Sales Guru Fails! I remember it like it was yesterday. Don’t we always? It was the fall of 1977. I was…
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Improve The Customer Experience In 60 Minutes Or Less
“It’s just so much!” It’s a refrain I hear and live every day. Executives tell me: There is usually so much we…
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Trying To Grow Telecom Sales? Start With Customer Retention
Current industry trends have greatly increased pressure on telecom sales teams to drive revenue and close deals among customers who have more…
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How to Deal With a Difficult Customer-Service Conversation
Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to…
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New Data Show Lack Of Leadership Commitment To Customer Centricity
On your marks… Let’s start… The CX Feud! (DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took…
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